What if my game won't load or it loads and then freezes up and i can't access the games' Settings? How do I contact Homescapes Support? Some problems can be solved within a few days while others may take a week or longer. The Settings and the Help & Support button will have a small notification sign when you receive a response. If you didn't provide an email address, make sure you check your game regularly for a reply. It will usually include some suggestions for troubleshooting (as the ones you can find in the help sections), but if you already tried those, you can immediately reply again, saying that the suggestions did not help, and you are still in need of assistance. Give an email address if you want to, although that's not a requirement, and attach screenshots if you have them - highly recommended! (the paperclip icon for android, a camera icon for iOS) And finally, you can Send the message:įirst, you will receive an automated initial reply, to let you know that they received your message. Always include as many details as you can about the problem, what you were doing before the problem occurred (you updated the game, made a purchase, etc.) and what have you tried so far (restarted game, restarted device, re-connected to fb, etc.). Now you will be able to write your message.
If you already tried that, and it didn't solve your problem, tap on NO when asked if it was helpful:Īfter answering NO when asked if the suggestions were helpful, the Contact Us button will appear:Ĭhoose again the appropriate category that best fits your problem: When you open the chosen category, you will first see some suggestions for troubleshooting. You will see a list of categories, choose the one that best fits your problem (example: Loss of in-game Items): Tap the green cog ( Settings) in the upper right corner of the screen:
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